JOB DETAILS

Customer Service Role, Banbury - Ref:JB/CS/BAN

Job Type: Permanent Salary £18,000 - £23,000 per annum

JB/CS/BAN Customer Service Role Banbury

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JOB DESCRIPTION

Job Role:

An exciting opportunity to take up a position as a Customer Service Advisor based in Banbury, you will be providing an exemplary level of customer service at all times.

You will be responding to potential new provider referrals, investigating and assessing the viability of the client’s solutions and dealing with the Clients Repairs Centres themselves.

The Role:

• Answering inbound calls to help assess customer requirements and also offer products and services within the Clients Repair Centres

• Help provide considerate advise to customers regarding what they are entitled to claims and timescales for their vehicles to be repaired/assessed,

• You will be required to record customers job information accurately on to the management system to ensure all materials/parts and information are relative for the job are kept up to date,

• Ensuring you provide excellent communication skills between staff, work providers and customers,

• Provide and manage retail repair quotes from the quotation system,

• Provide support within the team and customers

• Working towards KPI’s

Skills:

Customer service experience in call centre or within in the Automotive Sector

IT Literate – Microsoft, Office, Excel and Word

Work within a Small Team

Adaptable to quick change

Good at thinking on your feet

Being creative, innovative and positive

The Package

• Competitive Starting salary c £18,000 + Bonus up to £23,000

• Workplace Pension 4% company contribution

• 22 days’ holiday plus bank holidays

• Career Development & Training

Working hours: Monday-Friday between:

8:00am to 4:30pm

11:30am to 8:00pm

10:00am to 6:30pm

Alternative Saturdays 8am to 12pm

Job Type:

Permanent

If you are interested in this opportunity and would like to be considered, call TODAY to apply on 01793 512 635, or email your CV to info@aligra.co.uk

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